iPhone 15 Pro、iPhone 15 Pro Max用户满意度继续下降

苹果在iPhone 15 Pro和iPhone 15 Pro Max上提供了多项重大升级，例如采用新型钛合金外壳，尽管如此，这批新机型并未赢得消费者的广泛好评。最近一项囊括了超过70万条Google用户评价的调查显示，越来越多的用户开始针对苹果新一代“Pro”系列手机的不同方面表达他们的不满。

价格更为昂贵的iPhone 15 Pro和iPhone 15 Pro Max在客户反馈上比普通版机型逊色不少。据PerfectRec先前更新的数据透露，截止2023年10月，最新款iPhone 15 Pro成为史上同类型高端iPhone中客户满意度最低的一款，其中5星好评率降至68%。

众多用户投诉中，除了令人难以接受的糟糕电池续航外，还提及了突起的后置摄像头设计，使得手机不能完全平稳放置的问题。此外，消费者还对iPhone 15 Pro和iPhone 15 Pro Max相较于前代iPhone 14 Pro和iPhone 14 Pro Max缺乏明显吸引力的升级表达了失望。

当前，随着用户满意度持续走低，iPhone 15和iPhone 15 Plus的用户似乎更乐意于他们的选择，而非升级到更高档位的Pro版本。截至2024年1月的数据表明，iPhone 15的5星评价率为78%，iPhone 15 Plus则是73.5%，两者都显著高于iPhone 15 Pro和iPhone 15 Pro Max的相应数据。

苹果或许会通过未来的软件更新改善用户体验，但这确实需要一些时间。

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Apple offers numerous upgrades to customers if they pick up an iPhone 15 Pro and iPhone 15 Pro Max, including the new titanium alloy chassis, but even that was not enough to gain a positive customer feedback. In fact, according to the latest survey, which makes up more than 700,000 user-generated Google reviews, more users have started pointing out various aspects of Apple’s latest ‘Pro’ models that disappointed them with their purchase.
Updated data from PerfectRec had previously reported that the newest iPhone 15 Pro had the lowest customer satisfaction rating of any premium iPhone model that arrived before it, with 5-star ratings having decreased to 68 percent from October 2023.
“Our initial study of iPhone 15 satisfaction from October, 2023 found that the 15 Pro had the lowest customer satisfaction of any premium iPhone ever. Since then, the proportion of customers rating the iPhone 15 Pro 5-stars has decreased from 72% to 68%.”
Out of the many complaints, which included abysmal battery life, others spoke about the protruding rear cameras, which made the devices difficult to lay completely flat. Other grievances included the lack of compelling upgrades compared to the iPhone 14 Pro and iPhone 14 Pro Max, which is strange to hear since earlier reports have mentioned that the iPhone 15 Pro and iPhone 15 Pro Max tout more exclusive upgrades compared to the previous-generation lineup.
“The iPhone 15 Pro wasn’t the only model that saw lower customer satisfaction in January. The percent of purchasers leaving five star reviews declined for all iPhone models from December. The largest month-to-month decrease was for the iPhone 15 Plus, which is generally the best-reviewed model of this generation. The month-to-month decline in satisfaction was statistically significant (p < 0.05 using a proportions test) for all iPhone 15 models.”
With the customer satisfaction ratings declining, iPhone 15 and iPhone 15 Plus users are somehow preferring their purchases over those who upgraded to the more premium handsets. The iPhone 15’s 5-star reviews for January 2024 stand at 78 percent, while the iPhone 15 Plus were at 73.5 percent, making them higher than the values for the iPhone 15 Pro and iPhone 15 Pro Max.
Perhaps future software updates from Apple might improve the user experience, but that might take a while before the review is edited, and by then, some owners may not bother with those changes.